Online Banking Customer Education

When you bank online, you can trust that Willamette Valley bank is protecting your funds and confidential information through the use of industry-standard technology and techniques. We strive to provide the most secure environment possible for our online banking service by utilizing the following methods:

Monitoring-Online banking activity is monitored daily by our branch support staff, including all system login activity. Too many incorrect login attempts will “lock out” a user until appropriate verification can be made to reactivate the online banking account.

Multifactor Authentication- Willamette Valley Bank’s online banking system requires several layers of identification that only those authorized can provide. Willamette Valley Bank strives to provide this protection so our customers can have peace of mind when using our online services.

We recommend that you utilize the following safety measures when using online banking:

  • Protect and do not share your Access ID and/or password information with anyone.  Willamette Valley Bank staff members will never request that you supply your online banking access credentials to us via telephone or e-mail.
  • Never write down your login credentials to any system where others may easily find this information.
  • Monitor your account activity on a regular basis, daily if possible.
  • Never leave your computer unattended when conducting online banking transactions.
  • When selecting passwords and challenge questions and answers, don’t use the most obvious information that could be easily linked to you, such as your date of birth, your pet’s name or your social security number.
  • Beware of questionable emails, and do not click on links sent by unknown organizations or individuals.
  • Make use of anti-virus protection software, and keep it up-to-date
  • After completing your transactions, ensure that you sign out of online banking
  • When possible do not reuse the same password between websites

If you are a business user of online banking:

  • Perform your own annual internal risk assessment & evaluation on all online accounts
  • Keep your employee(s) online banking system access rights current, i.e., remove access of terminated employees immediately.

Regulation E and Online Banking:

Regulation E protects individual consumers engaging in electronic fund transfers (EFT). Non-consumer (or business) accounts are not protected by Regulation E.

What is an EFT?

The electronic exchange or transfer of money from one account to another, either within a single financial institution or across multiple institutions initiated through electronic-based systems. The term includes, but is not limited to:

  • Point-of-sale transfers
  • Automated Teller Machine transfers (ATM)
  • Direct deposits or withdrawal of funds
  • Transfers initiated by telephone
  • Transfers resulting from debit card transactions, whether or not initiated through an electronic terminal
  • Transfers initiated through internet banking/bill pay


How does Regulation E apply to a consumer using internet banking and/or bill pay?

Regulation E is a consumer protection law for accounts established primarily for personal, family, or household purposes. Non-consumer accounts, such as Corporations, Partnerships, Trusts, etc are excluded from coverage. Regulation E gives consumers a way to notify their financial institution that an EFT has been made on their account without their permission.

Is Your Account Protected?

Any fraudulent or unauthorized EFTs are protected. For a description on what an EFT is under Regulation E please refer to the Willamette Valley Bank Regulation E disclosure available in our branch offices.

Helpful Resources:

For more information about safe and secure online banking please visit the Better Business Bureau website or contact a Branch Support staff member at

Below are links to government websites and resources concerning online identity theft.  These resources may provide additional steps you can take to protect yourself online.

Contact Us:

Be sure to contact us immediately if you notice suspicious account activity, or if you have concerns that your confidential information may be at risk of being compromised.

Salem:      503.485.2222                     Keizer:  503.393.0757
Silverton  503.873.3449                      Albany:  541.926.6555