Dear Willamette Valley Bank Customers,
The health and safety of our customers, employees and communities is always our top priority. In addition, we know that managing your financial health is important to you and it’s important to us. We understand we are in a time of uncertainty and with states requesting that residents stay home and only go out for essential needs, we want to assure you that we remain open. Here are some important updates regarding our current operating guidelines:
Commercial Banking Locations – Salem, Albany, Keizer and Silverton
Drive thru banking is open Monday through Friday, 9:00 am to 5:00 pm
Night drop banking – will be checked every 30 minutes during regular banking hours.
Silverton – As this location does not have a drive thru, the night drop will be staffed throughout the day. We ask clients to conduct their transactions through the night drop with cash back being provided through the front door.
Online and Mobile Banking services are available 24/7
Download our mobile banking App Store App https://apps.apple.com/us/app/willamette-valley-bank-mobile/id1133122347
Download our mobile banking Google Play Store App https://play.google.com/store/apps/details?id=com.willamettevalleybank.mobile
Customers may continue to access their cash using their debit cards at ATMs. Fees associated with ATM transactions will be credited back to customer accounts.
Clients may use the mobile banking application to make deposits. Regular deposit limits have been temporarily increased to $5,000 per item as well as a $5,000 daily limit.
Businesses may opt to contact the bank to review other cash management services including business online banking, ACH Origination and Remote Deposit Capture.
New accounts can be opened online or by contacting your local office directly.
Safe deposit boxes may be accessed by appointment. Please contact your branch to make an appointment.
Clients who have needs that cannot be completed over the phone, online or through the night drop or drive thru may be allowed inside. This will be limited to ensure that CDC recommendations of social distancing are followed.
Many staff members are currently working remotely but remain available to assist you. Whether you have questions, need to make changes on your banking accounts, or want to talk to one of our commercial or mortgage lenders, please know that we are here to serve you.
Home Loan Centers:
We are committed to streamlining the home loan process to enhance the borrowers experience throughout this time, while limiting social interaction. We encourage you to fully utilize our online applications, e-disclosures, and borrower portal for uploading scanned documents and are available via email or by phone to help eliminate the need for face to face interaction. Our goal is to communicate with you every step of the way with your home loan to bring additional ease during this time. In some of our locations we will see limited staffing and modified hours to assist in the social distancing so please reach out to your Loan Officer to find hours for your local branch.
COVID-19 Scam Notice
The Northwest Credit Union Association has released the fraud alert below from the FBI. Additionally, the U.S. Attorney has shares tips for avoiding COVID-19 scams targeting vulnerable populations, which you may access at the following link: https://www.justice.gov/usao-or/pr/us-attorney-shares-tips-avoiding-covid-19-scams-targeting-vulnerable-populations.
Please contact us if we can be of any assistance.
Sincerely,
Ryan Dempster
President and CEO